Organization and Management de Stephen Robbins - Siscan Ecaterina

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What is Management? • The Process of coordinating work activities so that they are completed efficiently and effectively with and through other people – Efficiency • doing things right – Effectiveness • doing the right things • Management strives for: – Low resource waste (high efficiency) – High goal attainment (high effectiveness) Mintzberg’s Managerial Roles • Interpersonal – Figurehead: symbolic head (obliged to perform a number of routing duties of a legal or social nature) i.e greeting visitor, signing documents – Leader: Responsible for motivation of subordinators, staffing, training – Liaison: Maintains self-developed network of outside contacts & informers i.e acknowledge mail • Informational – Monitor: seek & receive internal & external info. to develop thorough understanding of org. & envi. – Disseminator: transmits info. to members of org. – Spokesperson: transmits info. to outsider on org.’s plans, policies etc. • Decisional – Entrepreneur: search org. & envi. for opportunities & initiates “improvement projects” to bring about changes (organizing strategy & review sessions for new program) – Disturbance handler: responsible for corrective action when facing important, unexpected disturbances – Resource allocator: responsible for allocation of organizational resources-making or approving significant org. decision – Negotiator: responsible for representing org. at major negotiation